Shipping Policy
Shipping Policy
Last updated: July 25, 2026
Shipping options and rates
Available shipping options, rates, taxes, and delivery estimates are shown during Shopify checkout. Shipping may be calculated through Shopify and connected carrier or fulfillment services such as USPS, UPS, FedEx, or other providers enabled by FORTA.
Delivery estimates
Delivery dates and transit times shown at checkout are estimates unless expressly stated otherwise. Actual delivery timing may vary based on inventory, order volume, carrier performance, weather, address accuracy, holidays, and other conditions outside FORTA’s control.
Order processing
Orders are processed after payment is accepted through Shopify checkout. If an item is unavailable, delayed, or cannot be shipped as ordered, FORTA may contact you using the email or phone number provided at checkout.
Tracking
When tracking is available, tracking information may be sent by email or made available through your Shopify customer account after the order is fulfilled. Tracking updates are provided by the carrier or fulfillment service and may take time to appear after a label is created.
Address accuracy
Please confirm your shipping address before placing an order. FORTA is not responsible for delays or failed delivery caused by incorrect or incomplete addresses entered at checkout. If you notice an address issue after ordering, contact support as soon as possible.
Shipping issues
If your order is delayed, damaged in transit, marked delivered but not received, or otherwise has a shipping problem, contact support@goforta.com with your order number and relevant details.