Returns & Refunds
Returns & Refunds
Last updated: July 25, 2026
30-day return window
FORTA accepts return requests within 30 days of delivery for items that are unopened or defective. To start a return, contact us at support@goforta.com with your order number and a short description of the issue.
Unopened items
Unopened products may be returned within 30 days if they are unused, in their original packaging, and in resalable condition. Once your return is received and inspected, an approved refund will be issued back to the original payment method through Shopify checkout/payment processing.
Defective items
If an item arrives defective or does not work as expected, contact us within 30 days of delivery. Please include your order number and, when helpful, a photo of the product or packaging. We may offer a replacement, refund, or other resolution depending on the situation.
Items not eligible for return
Opened or used products are not eligible for return unless they are defective. Returns may also be declined if the item is damaged after delivery, missing original packaging, outside the 30-day window, or not connected to a valid FORTA order.
Return shipping
Return shipping instructions will be provided after your return request is reviewed. If the return is due to a confirmed product defect or FORTA fulfillment error, we will help resolve the issue. For other unopened-item returns, return shipping costs may be the customer’s responsibility unless otherwise stated by support.
Refund timing
Approved refunds are submitted to the original payment method. Your bank, card issuer, or payment provider may take additional time to post the refund after it is processed through Shopify.